Privacy Policy
MasterPhone (“we”, “our”, “us”) operates physical retail stores across India and the website [www.masterphone.in]. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, interact with our Meta lead forms, contact us on WhatsApp, or communicate with us in any way.
By using our website or submitting your information, you agree to this Privacy Policy.
1. Information We Collect
A) Personal Information
We may collect the information you voluntarily provide, such as:
- Name
- Phone number
- Email address (if shared)
- City or location
- Device preferences or purchase interest
- Any details shared through forms, WhatsApp chats, or phone enquiries
B) Automatically Collected Data
When you use our website, we may collect:
- IP address
- Browser and device details
- Pages viewed and engagement metrics
- Cookies, tracking pixels, and analytics data
2. How We Collect Information
We collect information through:
- Website enquiry forms
- Meta (Facebook/Instagram) Lead Ads
- WhatsApp Business conversations
- Phone calls or in-store interactions
- Cookies, Meta Pixel, and analytics tools (e.g., Google Analytics)
3. How We Use Your Information
We use the information to:
- Respond to your enquiries
- Share product prices, offers, and availability
- Provide customer support
- Improve our services and website experience
- Run advertising and retargeting campaigns
- Send relevant updates or promotions
- Detect and prevent fraudulent or abusive activity
We do not sell your personal information to any third party.
4. Sharing of Information
We may share your information only with:
- Our internal sales teams
- Trusted service providers (Meta Lead Center, WhatsApp Business API, SMS gateways, analytics partners)
- Legal or regulatory authorities when required
We do not share your information with unrelated third parties for marketing.
5. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Enhance website performance
- Understand user behaviour
- Run retargeting ads on Meta and Google
- Measure ad conversions and traffic sources
You may disable cookies through your browser settings.
6. Data Security
We store your information securely and use reasonable technical and administrative safeguards.
However, no online system can guarantee absolute security.
7. Your Rights
You may request to:
- Access your personal data
- Correct or delete your data
- Opt out of promotional communication
- Ask us to stop using your data for marketing
To exercise these rights, contact us at [Insert Email / WhatsApp Number].
8. Data Retention
We retain your data only for as long as necessary to:
- Respond to your enquiry
- Improve customer experience
- Comply with legal requirements
9. External Links
Our website may link to third-party sites such as Instagram, WhatsApp, or YouTube.
We are not responsible for their content or privacy practices.
10. Updates to This Policy
We may update this Privacy Policy periodically.
The latest version will always be available on this page.
11. Contact Us
MasterPhone
Address: Shop No1, Anita Park, Sant Janabai Road, Vile Parle East, Mumbai 400057
Phone/WhatsApp: 82911 56961