FAQs
Do you sell brand-new phones?
Yes. We have 100% brand-new, sealed, unused iPhones, Samsungs, and Pixels sourced from verified international suppliers.
Do you sell open-box phones?
Yes. Open-box devices are a major part of MasterPhone’s offerings.
These units are:
- Unused showroom display units from USA, Japan, UAE, etc.
- Cosmetically like-new
- 100% functional, verified with a detailed QC process
- Priced lower than sealed units
Open-box ≠ refurbished. These devices have never been used by customers.
been used by customers.
What’s the difference between open-box and refurbished?
- Open-Box: Unused, original parts, display units, like-new condition
- Refurbished: Previously used, repaired, or part-replaced
MasterPhone doesn’t sell refurbished phones unless clearly labelled.
Do open-box phones come with warranty?
Yes. Depending on model/region, they come with:
- Manufacturer warranty (India/global), or
- MasterPhone store warranty
Warranty type is clearly informed before billing.
Are your global iPhones safe to buy?
Absolutely.
Our units — brand-new or open-box — are never blacklisted, blocked, or reported stolen.
We perform full IMEI checks and take complete responsibility.
Why are your prices lower than other stores?
Because we specialise in:
- Premium open-box sourcing
- High-volume international procurement
- Efficient margin management
This allows premium phones at honest prices.
Can I check the device before buying?
Yes. In-store you can check:
- IMEI
- Battery health (if applicable)
- Region/manufacture details
- Cosmetic condition
- Original parts
We provide full transparency.
What payment modes do you accept?
UPI, cash, bank transfer, and cards.
EMI is available on Credit Cards.
Do you offer exchange / buyback?
Yes. We offer fair buyback values after evaluating the device physically.
Are prices consistent across stores?
Yes. Prices are uniform across all Hyderabad, Mumbai, and Vijayawada locations.
Will you arrange a model if it’s not in stock?
Yes. Most models can be sourced within 24–72 hours depending on availability.
Do you ship across India?
Yes.
We offer insured shipping and a full IMEI verification video before dispatch.
Do you have India and Global warranty options?
Yes.
We clearly mention warranty type before billing so you know exactly what you’re buying.
Are your phones original?
100%.
We do not deal in:
- Clones
- Copies
- Repaired units
- Refurbished phones (unless explicitly marked)
Every device passes strict QC.
What if I face an issue after buying?
We assist with:
- Warranty claims
- Service centre guidance
- Troubleshooting
We’re available even after the sale is completed.
Why should I trust MasterPhone?
- Operating since 2011
- 50,000+ customers served
- 2,000+ Google Reviews with a 4.8⭐ rating
- Strong reputation for transparency and honesty
- Specialists in global and open-box premium inventory